Giving and Receiving Feedback
Professional Development
Overview
Build confidence and skill in giving and receiving feedback. This practical 3-hour course explores proven frameworks, emotional resilience, and active listening techniques to support better workplace conversations.
Online Classroom
This course will be delivered through Online Classroom Live.
Suitable for
For all professionals looking to improve their ability to give and receive feedback - build confidence, structure, and trust to support stronger relationships and mutual understanding at work. This course is suitable for UK and International audiences.
01 Oct 2026 View session times
01 Oct 2026 13:30 - 16:30
01 Dec 2026 View session times
01 Dec 2026 09:30 - 12:30
3.00 CPD hours
3 hours
Online Classroom Live
All times on this page are in the Europe/London timezone.
What will you learn?
At the end of this course delegates should be able to:
- Confidently deliver feedback effectively
- Build emotional resilience and listening skills to receive feedback well
- Use different feedback frameworks to support better conversations
- Adapt your feedback style to meet the needs of others
Content
- Focus on strengths and gaps - what do you do well, what are you missing, when giving and receiving feedback?
- Understand and apply structured feedback frameworks (SBIR, GROW)
- Develop your active listening skills and the ability to manage defensiveness in the moment
- Apply your learning in coaching triads