The gift of feedback
Professional Development
Overview
Delegates will look at why feedback is important including choosing when to give feedback. They will learn tools and techniques to give effective feedback and how to construct an action plan so improvements in skills or behaviours can be tracked and substantiated.
Online Classroom
This course will be delivered through Online Classroom Live.
Learning Outcomes
Having attended this course, delegates will:
- Appreciate the importance of feedback but also how to avoid the pitfalls of mistimed or inappropriate feedback
- Be able to provide effective feedback that received in a positive and constructive way
- Be able to create action plans for improvement and implement reviews to evidence targeted skill or behavioural changes
Course Content
- What is feedback and why is it important?
- Barriers to providing feedback
- Identifying when and when not to give feedback
- Planning how to deliver feedback
- Dealing with difficult feedback
Ian Lucas
Head of Personal Development at BPP International Finance
Ian joined BPP in 2007 after working as National Training Manager for a major UK retailer. During that time he worked on organisation-wide training plans including Management Development programmes, Induction programmes and structured training programmes for all staff. Prior to that he worked as an NVQ Assessor for a vocational training provider for several years where he was able to develop and coach managers to help them reach their company goals, as well as NVQ targets.
Ian’s main responsibilities are the day-to-day running of the Personal development courses at BPP in Jersey, including marketing, client meetings, course design and evaluation.
Ian is enthusiastic about bringing the subjects he’s teaching to life and uses lots of examples and anecdotes from his own extensive experience in ‘the real world’, to help students understand the key theories and concepts covered by the subject.
Ian teaches exam and non-exam courses specialising in Management Theory and in-house Management Development and Personal Development programmes
Who is this seminar for
This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.
Online Classroom Live
This seminar is being delivered through Online Classroom Live. Our premium online study mode comprises a virtual classroom with interactive features to replicate a real-life classroom.