The emotionally intelligent manager
Professional Development
Overview
Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you. Emotional intelligence also involves your perception of others when you understand how others feel, it allows you to manage your relationships with them more effectively. This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.
Online Classroom
This course will be delivered through Online Classroom Live.
The emotionally intelligent manager
Time: 09:30 - 11:30
Cost: GBP 130
Learning Outcomes
Having attended this course, delegates will:
- Appreciate that the use of interpersonal skills and being in control of our emotions is important in the modern workplace
- Will understand what we mean by emotional intelligence and how understanding someone else’s viewpoint can help us to achieve positive results in our workplace
- Feel practiced in the art of listening and communicating whilst having an awareness of the emotions at play in a variety of scenarios
Course Content
- What is emotional intelligence?
- Definition
- Characteristics
- Academic vs. emotional intelligence
- Attitudes and behaviours: What they are; where we get them from; who’s responsible for them
- Values and belief systems
- Self-awareness & awareness of others
- Embracing diversity
- Practical uses
- Communication
- Assertiveness
- Listening
- Empowering outcomes
Ian Lucas
Head of Personal Development at BPP International Finance
Ian joined BPP in 2007 after working as National Training Manager for a major UK retailer. During that time he worked on organisation-wide training plans including Management Development programmes, Induction programmes and structured training programmes for all staff. Prior to that he worked as an NVQ Assessor for a vocational training provider for several years where he was able to develop and coach managers to help them reach their company goals, as well as NVQ targets.
Ian’s main responsibilities are the day-to-day running of the Personal development courses at BPP in Jersey, including marketing, client meetings, course design and evaluation.
Ian is enthusiastic about bringing the subjects he’s teaching to life and uses lots of examples and anecdotes from his own extensive experience in ‘the real world’, to help students understand the key theories and concepts covered by the subject.
Ian teaches exam and non-exam courses specialising in Management Theory and in-house Management Development and Personal Development programmes
Who is this seminar for
This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.
Online Classroom Live
This seminar is being delivered through Online Classroom Live. Our premium online study mode comprises a virtual classroom with interactive features to replicate a real-life classroom.