First Time Manager (2-day course)

Professional Development


This course provides the skills and techniques necessary for effective management and to get the best out of your staff.

12 CPD hours
12 hours

This course has already run and a new date has not yet been scheduled. Please contact us to register your interest.

Course Content


  • Definition of the managers role
  • Qualities required to be a manager


  • Motivational theorists
  • What motivates you? What motivates your staff


  • Barriers to and benefits of effective delegation
  • The 6 steps to effective delegation
  • Choosing a delegate

Team work & leadership

  • Qualities of team player and leader
  • Roles in a team
  • Forming a team
  • Empowering your team – goal setting


  • Verbal; Non-verbal; Body language
  • Assertive communication

Dealing with difficult situations

  • Coaching and developing
  • Giving feedback – praise and support
  • Discipline and grievance procedures