The emotionally intelligent manager

Professional Development


Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you. Emotional intelligence also involves your perception of others when you understand how others feel, it allows you to manage your relationships with them more effectively. This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.

Online Classroom

online classroom

This course will be delivered through Online Classroom Live.

Please read our Online Classroom for Professional Development FAQ

Suitable For

This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.

2 CPD hours
2 hours

Learning Outcomes

Having attended this course, delegates will:

  • Appreciate that the use of interpersonal skills and being in control of our emotions is important in the modern workplace
  • Will understand what we mean by emotional intelligence and how understanding someone else’s viewpoint can help us to achieve positive results in our workplace
  • Feel practiced in the art of listening and communicating whilst having an awareness of the emotions at play in a variety of scenarios

Course Content

  • What is emotional intelligence?
  • Definition
  • Characteristics
  • Academic vs. emotional intelligence
  • Attitudes and behaviours: What they are; where we get them from; who’s responsible for them
  • Values and belief systems
  • Self-awareness & awareness of others
  • Embracing diversity
  • Practical uses
  • Communication
  • Assertiveness
  • Listening
  • Empowering outcomes