The role of the first line manager

Professional Development


Management is about knowing what needs to be done, then getting results through other people. This session looks at the role and responsibilities of the Manager and ways to overcome barriers in order to develop the skills necessary for the effective supervision of staff.

Online Classroom

online classroom

This course will be delivered through Online Classroom Live.

Please read our Online Classroom for Professional Development FAQ

Suitable For

This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.

2 CPD hours
2 hours

Learning Outcomes

Having attended this course, delegates will:

  • Understand the key characteristics, attitudes and behaviours necessary to become a successful and respected manager
  • Understand the importance of being a role model within a team
  • Be able to energise their team into achieving desired outcomes

Course Content

  • The Roles of the Manager today
  • De-layering of management
  • Flexibility, adaptability and change
  • Expectations and responsibilities
  • Attitudes and behaviours of the Manager
  • Getting results through other people
  • The Manager as a role model