Communication, right first time
Professional Development
Overview
Good communication is crucial to the effectiveness of all organisations. This course aims to improve the individual’s interpersonal skills through awareness of personal styles, discussion and practice of alternative approaches when communicating with others.
Online Classroom
This course will be delivered through Online Classroom Live.
Please read our Online Classroom for Professional Development FAQ
Suitable For
This course is designed for all staff to provide a general overview and awareness of the topic.
3 CPD hours
3 hours
Guernsey
All times on this page are in the Europe/London timezone.
Learning Outcomes
Having attended this course, delegates will:
- Understand how good communication is crucial to the effectiveness of all organisations
- Have improved interpersonal communication skills through awareness of differing personal styles
- Have practiced alternative approaches when communicating with others
Course Content
- Communicating at Work
- Benefits of good and pitfalls of bad communication
- Barriers to Communication
- What stops effective communication?
- The Communication Process
- The role of the Sender and Receiver - Taking responsibility
- Perception and understanding
- Types of Communication
- Verbal; Non-Verbal; Body language
- Advantages and disadvantages of different methods
- Words and Tone
- Listening