Holding difficult conversations
Professional Development
Overview
This course helps delegates understand how their own behaviour influences others and how different personality types need tailored responses. Enabling them to demonstrate effective communication skills to get the best out of themselves, the team and the client.
Online Classroom
This course will be delivered through Online Classroom Live.
Please read our Online Classroom for Professional Development FAQ
Suitable For
This course is designed for managers looking for the opportunity for guided reflection and improvement.
2 CPD hours
2 hours
Jersey
Learning Outcomes
Having attended this course, delegates will:
- Better understand the motivation of difficult people
- Be able to identify different personalities and behaviour patterns
- Be able to follow a simple structure to handle difficult conversations
Course Content
- This course looks at the motivation of difficult people and the different personalities and behaviour patterns that may be encountered at work and in life
- It will help you to understand how you respond to conflict and provide time to reflect in the context of theoretical scenarios
- We will look at a simple structure to refer to when holding difficult conversations to help give you the tools to make a success of difficult situations