The gift of feedback

Professional Development

Overview

Delegates will look at why feedback is important including choosing when to give feedback. They will learn tools and techniques to give effective feedback and how to construct an action plan so improvements in skills or behaviours can be tracked and substantiated.

Online Classroom

This course will be delivered through Online Classroom Live.

Please read our Online Classroom for Professional Development FAQ

Suitable For

This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.

2 CPD hours

2 hours

Jersey

Learning Outcomes

Having attended this course, delegates will:

Appreciate the importance of feedback but also how to avoid the pitfalls of mistimed or inappropriate feedback
Be able to provide effective feedback that received in a positive and constructive way
Be able to create action plans for improvement and implement reviews to evidence targeted skill or behavioural changes

Course Content

What is feedback and why is it important?
Barriers to providing feedback
Identifying when and when not to give feedback
Planning how to deliver feedback
Dealing with difficult feedback