The gift of feedback

Professional Development


Delegates will look at why feedback is important including choosing when to give feedback. They will learn tools and techniques to give effective feedback and how to construct an action plan so improvements in skills or behaviours can be tracked and substantiated.

Online Classroom

online classroom

This course will be delivered through Online Classroom Live.

Please read our Online Classroom for Professional Development FAQ

Suitable For

This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.

2 CPD hours
2 hours

Learning Outcomes

Having attended this course, delegates will:

  • Appreciate the importance of feedback but also how to avoid the pitfalls of mistimed or inappropriate feedback
  • Be able to provide effective feedback that received in a positive and constructive way
  • Be able to create action plans for improvement and implement reviews to evidence targeted skill or behavioural changes

Course Content

  • What is feedback and why is it important?
  • Barriers to providing feedback
  • Identifying when and when not to give feedback
  • Planning how to deliver feedback
  • Dealing with difficult feedback